FAQ

How can I place an order?
Select the products available in the store, add them to the cart and proceed to checkout. After payment is completed, the Customer will receive an order confirmation by email.

Is creating an account required to place an order?
No, placing an order is also possible without creating a user account.

Can I change or cancel my order after placing it?
If the order has not yet been forwarded for processing or shipment, the Customer may contact the Seller to check whether changes are possible. Once order processing or shipment has started, changes may no longer be possible.

Do you offer international shipping?
Yes, orders are fulfilled within Poland, the European Union and to third countries (outside the EU).

What is the order processing time?
The order processing time (preparation for shipment) is from 1 to 21 business days, unless otherwise stated in the product description.

What is the delivery time?
The estimated delivery time from the date of dispatch is as follows:
– Poland: 1–3 business days,
– European Union: 3–14 business days,
– Third countries (outside the EU, including the USA): 3–21 business days.
Delivery times may be extended due to customs clearance or other administrative procedures.

Will I receive a tracking number?
Yes, after dispatch the Customer will receive a tracking number enabling shipment tracking.

Will additional charges apply upon delivery?
For shipments outside the European Union, customs duties, import taxes and courier handling fees may be charged. These charges are not included in the product price or shipping cost and are borne by the Customer.

Does the Seller have any influence over customs duties and taxes?
No, the amount of customs duties and taxes is determined by the competent authorities in the destination country. The Seller has no influence over these charges or customs procedures.

Can my shipment be opened by customs authorities?
Yes, international shipments may be randomly opened and inspected by customs authorities.

Is it possible to return goods?
Consumers are entitled to withdraw from the contract under the conditions set out in the Refund & Returns Policy, subject to exclusions for made-to-order or personalized products.

Is it possible to return goods from abroad?
Returns from countries outside the European Union are possible; however, the Customer bears the cost of return shipping as well as any customs clearance costs and other charges related to returning the shipment.

What should I do if I receive a damaged shipment or incorrect goods?
The Customer should contact the Seller immediately at: info@thunderparts.eu. Where possible, a damage report with the carrier should be prepared at the time of delivery.

Are products made to order?
Products are manufactured in short production runs and are often made to order using 3D printing technology.

Do minor visual differences constitute a defect?
Minor visual differences resulting from the manufacturing process do not constitute a defect and do not form grounds for a complaint.

Do all products have road homologation?
Some products are intended for track use only and do not have road homologation. This information is always provided in the product description.

How can I contact the Seller?
The Seller can be contacted by email at: info@thunderparts.eu